Shipping policy
Shipping Policy
Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver your orders.
At Sama Loko, we carefully select useful products and gadgets for you and your pets.
To offer a wide variety of products at competitive prices, some items are shipped directly from our international logistics partners.
By placing an order on our website, you agree to the shipping terms and conditions outlined below.
1. Order Processing
All orders are processed within 1 to 5 business days.
As our products are shipped from different partner warehouses, items from the same order may be shipped separately.
Orders are not processed or shipped on weekends or public holidays.
2. Delivery Times
Delivery times vary depending on the destination country and the shipping warehouse.
Estimated delivery times:
- North America: 7–15 business days
- Europe: 7–18 business days
- Africa: 10–25 business days
- Asia & Oceania: 7–20 business days
These delivery estimates are provided for informational purposes only and may be affected by:
- Customs clearance procedures
- Local shipping carriers
- Peak shopping seasons
- Circumstances beyond our control
Delivery times are estimates and are not guaranteed.
3. Shipping Costs
Shipping fees are:
- Automatically calculated at checkout; or
- Offered as a flat-rate shipping fee; or
- Free for orders that meet a specified minimum purchase amount.
The exact shipping cost will be displayed before you confirm your order.
4. Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees in accordance with the regulations of the destination country.
These charges are the responsibility of the customer unless otherwise stated.
We are not responsible for delays caused by customs clearance procedures.
5. Order Tracking
Once your order has been shipped, you will receive an email containing a tracking number.
Please allow 2 to 5 business days for the tracking information to become active in the carrier's system.
- Multiple Shipments
Because we work with multiple suppliers, items ordered together may be shipped separately and arrive on different dates.
You will receive tracking information for each shipment whenever available.
7. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information.
If an incorrect or incomplete address is provided, we cannot guarantee successful delivery. Additional shipping charges may apply if the order needs to be reshipped.
8. Lost, Delayed, or Damaged Packages
If your package is delayed beyond the estimated delivery time, please contact us at samajalas567@gmail.com.
If your package arrives damaged or if an item is missing, please contact us within 7 days of delivery.
A logistics investigation may be required before a replacement, reshipment, or compensation can be issued.
To help us process your claim, please provide:
- Your order number
- Photos of the damaged item and packaging (if applicable)
- A description of the issue
We will review your request and offer an appropriate solution, such as a replacement or refund, where applicable.
9. Order Cancellations and Modifications
Any request to cancel or modify an order must be submitted within 12 to 24 hours after the order is placed.
After this period, the order may already be in processing with our logistics partner and may no longer be eligible for cancellation or modification.
10. Shipping Restrictions
We currently ship to most countries worldwide. However, certain products or destinations may be unavailable due to legal restrictions or carrier limitations.
If we are unable to fulfill your order, you will be notified promptly and receive a full refund.
11. Contact
If you have any questions regarding shipping, please contact us:
📧 Email: samajalas567@gmail.com